Onboarding

SIMPLE & QUICK SET UP

We ask you to read and agree to our terms & conditions which outline the scope of our services and responsibilities.
You supply a list of all items we will be fulfilling, including product name, price, SKU, description, size and weight.
You send us inventory, we check it's all undamaged and confirm receipt.
Next, we connect to your website or channel (no downtime) and immediately draw down all unfulfilled orders.
And that's it! We are now fulfilling your orders. Invoicing is weekly in arrears, alongside the invoice we send a CSV file detailing orders shipped and returns processed.

Send us your Stock

To get stock to us we recommend FedEx, DHL, UPS or DPD (due to unreliability we cannot accept Parcelforce or Evri deliveries) We don't charge for receiving your stock. Upon receipt we count and confirm the number of items received with you. You are free to replenish your stock as frequently as you want. We only ask that you let us know what you are sending and when. All deliveries must have a tracking number, firm delivery date with timed delivery window if available.

CONNECTING TO YOUR WEBSITE OR CHANNEL

We connect to your website or channel using our shipping software, helm. It's a stable and robust system that integrates instantly with over 650 sales channels, marketplaces and couriers. Integration takes only minutes with no downtime for your website or channel. Once connected helm immediately starts pulling orders ready for shipping by us the same day.

Invoicing & Reporting

We invoice on a weekly basis in arrears, payment can be made by bank transfer or debit card. Alongside the invoice we email a weekly CSV file detailing orders shipped and returns processed.

Confidentiality

We don't discuss or advertise our clients anywhere and we do not share any data with third parties except for the purpose of delivering your customer orders.